Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:
First and most importantly I am overwhelmed with the results of your work; my watch looks new. For the reader who is wondering, "can I trust this guy?" This is the second service performed by this team of experts.
I received my Air King in 1982 as a gift; to me, it is priceless. I had worn it virtually every day in all conditions, it had 2 basic services prior to 2015 when it finally stopped. An internet search and phone conversation with Jeff gave me enough confidence to try him out the first time. It was a major overhaul and he did a great job which earned my trust. In the interim, I used a local provider for a basic service and wasn't over pleased with the experience.
When my watch began to lose time again, I immediately reached out to the Rolex Doctor and spoke to Scott. I was saddened to hear Jeff had passed, but enjoyed chatting with Scott, getting to know him a little better and happy to hear business is good. This service turned into a bigger job as I had prematurely worn some interior bits due to wearing my watch for an activity it was never designed to do. I teach defensive handgun skills and subjected my Air King to absorbing thousands of recoil impulses from discharging a handgun...not smart. With that being said, I also had Scott replace the original crystal during this overhaul. As I stated, my watch looks new. The attention to the exterior finish detail is simply amazing.
Scott: I have no idea how you removed all the scratches and dings while maintaining such an even, high polish/matte finish on the bezel, case and bracelet.
Thank you for the best in class service and great customer experience!
Date of Posting: 08 August 2021
Posted By: Armand Holst
The Rolex Doctor does superb work. He has worked on my 48 year-old Air King several times, and always returns it looking as nearly new as a half-century old timepiece can be expected to look. After a visit to the good doctor, it also keeps time as a Rolex should. I recommend him highly.
Date of Posting: 30 August 2020
Posted By: Bruce Smith
New Orleans, nLA
My 1949 Rolex Oyster Royal took a real hit when I fell, leaving the movement a rattling mess to say nothing of the crystal and hands. Two other watchmakers would have nothing to do with it given it's age. Scott was sure he could repair it and took it on. Three weeks later he returned it looking beautiful and working precisely. My favorite watch is better than ever and ready for daily wear again. Scott communicated by phone several times after receiving the watch always friendly and informative. Highly recommended. And thanks.
Date of Posting: 07 July 2020
Posted By: David Crouthamel
I purchased a "Rolex Datejust" from Ebay. It was running fast so I sent it to Scott after reading great reviews about The Watch Doctor. Upon opening the package, Scott had Stacy call me to report it as a bad replica. Furthermore, they took the time to send me pictures of the watch opened and a full report before returning the watch to me. Stacy told me exactly how to get my money back from the seller through Ebay and that Ebay would back me up; she was right! I cant thank these good and honest folks enough. I will be sure to use them in the future!
Date of Posting: 25 November 2019
Posted By: Nancy M.
New Orleans, LA
My 1986 two tone date just (1306) needed an overhaul and repair. I contacted Scott and he did an outstanding job communicating the repair process and was very prompt in the repair. I had him change out the dial to a white roman numeral dial while in the shop and it looks awesome...…better than new!
I would highly recommend Scott to service your Rolex watch.
Date of Posting: 18 July 2019
Posted By: Jerry Blanchard
I purchased a Rolex Submariner (two tone blue dial) in Georgetown, Grand Cayman in 2008 on a cruise. I was having some problems with date setting- it just didn't seem right. Knowing I was way overdue on an overhaul and cleaning, I started to search out reliable Rolex repair technicians and that is how I contacted Scott Harris. From our first conversation, I knew Scott was the person I preferred to deal with. He made it so easy from start to finish. Scott sent the shipping label and he had already placed adaquate insurance for shipping- something I really hadn't considered. Once Scott received the watches, he called me right away after diagnosing them to discuss repairs and costs.I say watches since I had sent my Oris needing a special pin for the band along with the Rolex. Scott made the special pin and fixed the Oris for free and charged for parts and labor for the Rolex. The cost for the Rolex with parts was the same as I had been quoted by others for just overhaul w/o parts. The next I heard from Scott was he had completed the Rolex and Oris and would be testing for a few days. The day he shipped the watches, he called once again to let me know to be available personally to accept the delivery two days later. The whole experience was a pleasure and I'm glad that I picked Scott.
I am in the final stages of deciding on the purchase of a Tag or Omega to replace my daily worn Oris and will look to Scott Harris for advice and purchase. I really can't say enough good about Scott as he is definitely a professional and very concerned for his customers. I passed his information to a local jeweler here and he will forward Scott all high end watches needing repair. Great experience overall!!!.
Date of Posting: 07 July 2019
Posted By: Ric Gerttula
My 25+ year-old Rolex DateJust watch finally quit working. I contacted Scott and he immediately helped me get the watch sent to him. I just got the watch back and it is perfect! He not only got everything working again, he cleaned and polished it so that it looks like new again. I am thrilled and will always thank Scott for his great work. He is totally reliable and I recommend him to everyone who has a Rolex that needs fixing or just cleaning and polishing. He is the best!
Date of Posting: 06 August 2018
Posted By: Ann Clutinger
I am a 78-year-old retired English teacher, Durango CO
A great job with beautiful results. The service was great and the 20 year watch looks new. I would recommend Scott for repair of any watch that has great value to you.
Date of Posting: 07 July 2018
Posted By: Robert
Retired military with a watch that means alot
Very, very pleased. Scott could not have done a better job keeping me informed about my watch. I was a little scared about seeking a service on line, but when all is said and done, I am very pleased with the experience. You will not be disappointed!
Thanks Scott/Jeff, the watch looks as good as when I bought it in 1983, now it's a lot more fun to wear.........
Date of Posting: 03 July 2018
Posted By: Bill McKeel
I have a 1974 submariner which stopped working.took it to Rolex Docktor got it back in two weeks,looks BRAND NEW.
Could not be happier. Would not go anywhere else
Date of Posting: 23 June 2018
Posted By: Stewart Stafford
The Rolex Doctor repaired and reconditioned my 30 year old Rolex in record time . Watch had been cleaned once in its life. I am very pleased with his excellent work and friendly demeanor on the phone.
Date of Posting: 24 May 2018
Posted By: M. Boggs
On the recommendation of my brother, I sent Scott my 1986 Rolex Datejust that was well overdue for service. It had stopped running and, as I wear it daily, was showing some wear and tear. Scott called me as soon as he received it, gave me a rundown of the service need, and quoted a most reasonable price. I got the watch back Friday and am elated. It looks brand new and runs perfectly. I cannot recommend him highly enough. Not only is Scott a skilled watchmaker, he is a wonderfully personable man, who will take the time to explain exactly what your watch needs and answer any questions you might have.
If your Rolex needs service, there is only one choice, The Rolex Doctor!
Date of Posting: 06 November 2017
Posted By: Vardell G. Grantham III
I own a 1971 Oyster Perpetual Datejust. With over 25 years in the aerospace and an ex Navy SEAL I appreciate owning and preserving my vintage Rolex. While I have had my watch serviced and repaired previously, Scotty did an outstanding job repairing and servicing my sentimental gem. I wish I had discovered Scotty a long time ago, however I plan to continue to give all of my watch maintenance and repair in the future to Rolex Doctor. Their prices are fair and the work is simply outstanding! Thanks again!
Date of Posting: 18 May 2017
Posted By: Roger Rudig
Merritt Island, FL
I would like to say how happy I am with this service. Last year I had two 1980's watches repaired with the Rolex Doctor. The results were great! However, one watch started running slow after several months. I called the good doctor and he said send it back and he would fix. Good to his word I got the watch back in a few weeks and it is great again. These people are great and do what they say. I highly recommend the Rolex Doctor.
Wayne Jones, Ph.D
Date of Posting: 05 January 2017
Posted By: Wayne Jones
Ph. D, Louisville Kentucky
"I had my Rolex two-tone Datejust repaired and serviced by The Rolex Doctor. It needed fairly extensive repairs. I am very satisfied. It looks brand new and runs perfectly. I highly recommend their services."
Date of Posting: 07 November 2016
Posted By: Larry Hull
Scott did a fantastic job of restoring my 28 year old Rolex to better then new condition. I strongly recommend him for any Watch service needed.
Date of Posting: 26 October 2016
Posted By: Dennis Friedman
Business Executive, NY
Thank you so much for restoring my twenty year old Rolex to perfect working condition. It had been in a drawer for years and I was not sure it could even be repaired. Now it keeps perfect time and the new diamond bezel really gives it the right amount of 'bling' that I was looking for. It's lovely and I'm enjoying it every day.
I will not hesitate to send it back to you when it needs to be cleaned or repaired in the future.
Date of Posting: 14 August 2016
Posted By: Ruth B
Scott Harris overhauled and repaired a Rolex that had not been serviced for over 15 years. It has been worn every day of those years but had recently begun to need winding every day, even then it was still inaccurate, plus the winder would no longer stay screwed in.
We shipped it from California to Scott whose good work had made it new again, both in condition and looks.
Exceptional work at a fair price. Highly recommended.
Date of Posting: 17 July 2016
Posted By: Peter Welch
Retired, Red Bluff, CA
ATTENTION ROLEX OWNERS: I now agree with all the testimonials posted regarding the Rolex Doctor, Jeffery Harris. Don't go anywhere else, this is YOUR MAN! He does exactly what he says he will do, and more.
I have been to many watch repairmen on this planet, and they are all phonies. They did absolutely nothing and charged me a bundle.
This man and his staff are the BEST. My watch was in terrible shape and they restored it so it not only looks brand new, it functions perfectly.
If you have a Rolex in need of repair then do yourself a favor and send Jeffrey your watch, you will be thrilled with the results. My wife and I will be using the Rolex Doctor forever!
Date of Posting: 30 April 2016
Posted By: Michael Sumja
I found the Rolex Doctor on the web looking for an option to fix my 22 year old Rolex Submariner. I was initially drawn to the Rolex Doctor for the sheer number of references that he had on his site and the amount of time that the references went from. He had tons of people just like me who had found him on the web and through great experience had put a reference on the site.
I decide to inquire so I sent my info in via email to the web site. Within an hour, I received a call from Jeffrey to begin discussions (this was already very impressive as it was 9PM in Florida). I am in California so it was 6PM here. We spoke about my watch and the issues. From the get go I could tell that he had many years of experience with the Rolex line and had worked on many watches of the same type, age and issues. Also, the quick nature that I received a call showed me that he is on the ball and cares about customer service. I had sent out 2 request to other Rolex watch repair stores and I have still not received a call back. In addition, I did reach out to Rolex and they quoted me a ridiculous price without even seeing the watch.
Jeff gave me an estimate over the phone on our initial call and mentioned other potential costs that may come up once he received the watch and opened it up.
The next day, I had an email with shipping label from Jeffrey and I sent the watch off.
On the day that the watch landed, I received an email from UPS showing that it had been delivered and within an hour, I got a call from Jeffrey stating that he opened the watch and he discussed the issues and the repairs/costs to get it done. Once we agreed on the fix and price he let me know that it would take approx 4-6 weeks and he would call me when it is ready.
Not sure if this is an exception but 2 ½ weeks later I got a text with a picture of my watch (8PM PST/11PS EST) so he must be a guy who never stops working. The text said that the watch was done and to take a look at the picture to see how it looked.
I called Jeffrey the next day. We went through the repairs and he let me know all of the things that had been repaired and replaced.
2 Days later the watch showed up. UPS delivered as expected as Jeffrey had sent me the tracking info.
The watch looks Brand new!!!!!! Also when I called to Thank him for a job well done, he gave me a short lesson on proper ways to set and change settings on the watch so it would not get damaged in the future (things that I did not know).
All in all, this was a 10 and I would do it again and also would recommend any of my friends to the Rolex Doctor!!!
Dave A Holloway
WCT Pac Data Owner Partner
Aliso Viejo, CA
Date of Posting: 01 March 2016
Posted By: Dave A Holloway
WCT Pac Data Owner Partner, Aliso Viejo, CA
I was very skeptical about sending my Rolex to anyone on the Internet. After reading all of the testimonials that Jeffrey had received I decided to trust him with a watch I have worn every day for twenty-five years. Best decision I have ever made. The watch came back looking better than it did when it was new! He did an awesome job and the price was reasonable.
Dell Stewart Bailey
Deridder , LA
Date of Posting: 27 February 2016
Posted By: Dell Stewart Bailey
I sent Jeffrey my ladies Rolex Datejust. It just came back and I couldn't believe how beautiful it looks, and how fantastic it works. I've had it for 25 years, and can't remember it working that unbelievable before.
He is an honest gentlemen, and I would recommend his quality workmanship and business ethics to everyone. Next he will get my Tag, because he repairs all fine watches. I was very pleased.
Margaret Panko Pfleger
Date of Posting: 08 February 2016
Posted By: Margaret Panko Pfleger
What can I say - my watch looks better than new!
Thanks to Jeffrey, a watch that was in such bad shape; stem that wouldn't stay in, hands that wouldn't stay on their numbers, and according to Jeffrey, corroded parts inside. it is a wonder that it looks and works as well as it does now. It did take take some time to get back, but in view of the fact that it needed so much work and Rolex parts, It was well worth the wait.
Jeffrey kept me updated on the progress throughout. My son and daughter-in-law both have Rolexes, and you can be sure, when the time comes for repair, they will definitely be sent to Jeffrey.
Jeanne A Gangas
Date of Posting: 31 January 2016
Posted By: Jeanne A Gangas
Residential Real Estate 25yrs, Tulsla, OK
I just received my Rolex. It looks wonderful. Thank you so much for doing such a nice job. I appreciate all your help and for taking the time to explain the process and repairs to me. You are certainly very professional and very kind. I will be happy to make a recommendation for you and your company in the future!
Thank you again.
Carole Shear Jacksonville,Florida
Date of Posting: 22 January 2016
Posted By: Carole Shear
Happy New Year! I wanted to thank you again for the high quality and rapid repair you provided for my wife's Rolex last year. You are a true professional and I sincerely appreciate your service and advice. I will be sending my Rolex to you for a "tune up" this year. Talk soon.
Date of Posting: 10 January 2016
Posted By: Bill Reynolds
Retired Sales Director - Nobel Biocare, Quitman, AK
I had my Rolex Presidential for 7 years. I overhauled it at a Hyde Park Jewelers a little over 2 years ago,and without going into detail they did a terrible job to the point I needed to get it repaired only 2 years after it was serviced. I checked everywhere to find a Rolex watch repair expert. I travel for business and was in my hotel room in Orlando FL looking online for someone to repair my watch. I came across RolexDoctor.net, called and spoke with Jeffrey Harris. Jeffrey gave me a reasonable estimate over the phone, so I decided to drive over 250 miles to his store from Orlando to show him my watch in person. He explained to me what needed to be done, I felt that Jeffrey was very knowledgeable about my watch and we agreed on a price. I left my watch with him and in 4 weeks, 2 weeks earlier than promised I received my Rolex back via UPS. It looked better then the day I bought it, Jeffrey is truly a doctor of watches.
Retired PR - Trans World Airlines
Date of Posting: 28 December 2015
Posted By: Pasquale Fabiano
Retired PR - Trans World Airlines, Denver, CO
Hi Jeffrey, Most people will not believe my Rolex story but here goes anyway.
I purchased a Rolex GMT Master Pepsi Watch while stationed in Keflavic, Iceland. It recently started to lose a little time. So, I decided to locate a Rolex Repair Facility. I was fortunate enough to locate Jeffrey through his Internet Web Site.
Our first conversation went something like this, Me: "I have a Rolex GMT Master Pepsi Watch that is losing time, can you repair it?", Jeffrey asks: "Has your watch ever been serviced?" I reply?: "No" Jeffrey: "When did you purchase the Rolex?" Me: "1975" Jeffrey: "You mean that your Rolex has been running for 40 years without any service?" Me: "Yes and it is still functioning" Jeffrey: "Send it to me and I will repair and service it for you."
Jeffrey's turn around time was rapid considering that he had to basically take apart the entire Rolex and rebuild it. I am amazed at Jeffrey's work on my watch, my 40 year old Rolex GMT Master Pepsi Watch is now better than when it was brand new. All of this work was done at a very reasonable price.
Thank you Jeffrey for your Exceptional work, Professionalism and your outstanding Customer Service.
It was a pleasure to do business with you.
Should you ever need a personal referral please don't hesitate to have them contact me anytime.
LCDR (SW) Don C. Richardson USN/RET
Southington CT. and Penonome, Republic of Panama
Magic Jack # 504-355-9637
Date of Posting: 24 November 2015
Posted By: Don Richardson
LCDR (SW) Don C. Richardson USN/RET, Southington, CT and Penonome, Republic of Panama
I sent a thoroughly abused rolex that I've had for 35 years. I wore it every day regardless of my activity and it suffered the consequences. I sent it to Jeff and he restored it to better than new....literally better than new. He kept me informed of every repair step over the period it was in his shop and I really appreciated his concern of my anxiety. Thanks, Jeff, I would recommend you and your staff to anyone who is looking for first rate Rolex repairs and maintenance at a fair price.
Ford Dealer LaGrange, NC
Date of Posting: 18 November 2015
Posted By: Wynn Odom
Ford Dealer, LaGrange, NC
I recently sent my 35+ year old Rolex Sea Dweller to Jeffrey Harris, The Rolex Doctor after reading the testimonials from other customers on his web page. Receiving the watch back, in much less time than expected, I was not disappointed. The watch I sent was in bad shape, not running after years of use and abuse. It had been over twenty years since being serviced properly. It required a complete overhaul. Jeffrey took the time to explain in detail what was required to put the watch back in working order.
The watch i received back looked and ran as it did when first purchased, I could not be more pleased. I would highly recommend Jeffrey’s expertise to anyone who owns an heirloom timepiece for quality, timely and personalized service.
Thank you again Jeffrey.
Airline Pilot - American Airlines
Date of Posting: 09 November 2015
Posted By: G.S. Harney
Airline Pilot - American Airlines, Cody, WY
I had purchased this watch about three years ago internationally and it never ran properly. I sent it back to the seller, it still wasn't working after they supposedly fixed it. I sent it to somebody here in Northern New England and they only managed to have it completely stop running after a few months.
Then I discovered The Rolex Doctor. I called Jeffrey and he arranged the insured shipping label (I paid for the shipping and insurance) and I sent it down to Boca. After a few days he called and explained the amount of work needed to bring this 40+ year old Oyster Perpetual Datejust back to life. He said that it would take 3-4 weeks, mostly because of the amount of work required.
It wasn't cheap, there were a few additional expenses along the way (this watch had never been maintained properly) but within two weeks it was back and looking and running like it was brand new! I waited a week (curious to see how well it would keep time) and it's been humming.
I would recommend Jeffrey without hesitation. We have several Rolexes in the family and from now on, they are going to Boca when they need maintenance or repair. This man knows Rolex, and I'm sure every other brand of timepiece he works on. Thank you!
Date of Posting: 29 October 2015
Posted By: Steven Nichols
Marketing and Advertising, Lyndonville, Vermont
MY wife thought I was crazy to send our Rolex watches to an internet repair shop. Well 5 weeks later we got them back and they are like new. The Rolex Doctor does great work at a great price. I highly recommend the Rolex Doctor for all your Rolex service needs.
Date of Posting: 24 September 2015
Posted By: Wayne Jones
University Professor, Louisville, KY
My wife and I own two thirty year old rolexes. We both had our watches serviced by a local jeweler two years ago. This jeweler claimed to be a Rolex repair expert. This summer my wife's rolex stopped working completely. I searched the web and found Jeffrey Harris the Rolex Doctor. He was very knowldegeble and polite when I spoke with him. I shipped my wife's watch to Jeffrey Harris and within two hours of him receiving Lisa's watch he called me and informed me that Lisa's watch needed a complete overhaul. Jeffrey told me that the previous so called expert had neglected to clean and replace the damaged parts and that was the reason it completely stopped working only two years after being serviced by our local jeweler.
We received Lisa's Rolex back in under four weeks and we were pleasantly surprised that it looked like it did when we purchased it thirty years ago. After three weeks with her "new" Rolex, I wanted my thirty year old Rolex to look and work like new as well.
I decided to ship my watch to Jeffrey Harris as well, and in less than four weeks my Rolex was returned in excellent like "new" condition. It actually looked like new (see the photo). The Rolex Doctor was a pleasure to deal with. We are both so glad that Jeffrey Harris was able to overhaul both of our Rolexes at an extremely reasonable price. Dont make the mistake that we made two years ago, and have your Watches serviced by a fly by night local Jeweler. Talk with Jeffrey and you will be pleased with the craftmanship and the dedication that he provides. Do not trust your timepiece with a self proclaimed expert. Let the Rolex Doctor give your watches the attention they deserve.
Jim & Lisa Arace
Nutley, New Jersey
Date of Posting: 24 September 2015
Posted By: Jim Arace
Medical Immunology/Allergy Regional Sales Manager, Nutley, NJ
I recently sent my 50 plus year old Rolex to Jeffrey for repairs. The watch was my fathers and was scratched, abused, neglected and to add insult to injury, waterlogged. I had no hope of the watch ever being worn again and had resigned myself into it being just a keepsake, not an heirloom.
After several weeks in Jeffrey's care, I received my watch yesterday afternoon. I am completely astonished at how bright, clean, and new the watch appears. It looks absolutely fabulous, and has become "showroom new" again. I never noticed this watch when it was new, but am certain it did not look this good.
It is now an heirloom once again. With Jeffrey's care, I can now look forward to passing this along to the third generation.
Thank you Jeffrey
Date of Posting: 22 September 2015
Posted By: J Frank Muse
Business Consultant, South Padre Island
Jeffrey. Here is a copy of my Email to all my Navy SEAL buddies. Many of them have submariners. Hope it leads to some new business.
I just received my watch back from the Rolex Doctor. He did a fantastic job and I strongly recommend anyone who is looking for a reliable, reasonably priced tune up, cleaning or repair to contact him. The entire transaction was seamless using UPS. Jeffrey B Harris is the owner. He has been working with Rolex watches for over forty years. My older watch had not been cleaned or serviced in fifteen years. It was in pretty bad shape, broken crown, tube, crystal and bezel. Jeffrey personally takes care of every customer and will keep you advised of progress.
Much better than any jeweler can do.
Jeffrey B Harris
The Watch Store
8221 Glades Rd. #G101
Boca Raton, FL 33434
Best to All
Lake Elsinore, CA
Date of Posting: 29 June 2015
Posted By: Craig Marley
Retired Navy Seal, Lake Elsinore, CA
Jeffrey and his crew worked magic on my 27-year old Rolex. As promised, it came back looking even better than new. Jeffrey stayed in touch throughout the process, and the watch came back faster than expected. Huge thanks to the Rolex Doctor, who will see my watch every 3 years for service, starting right now!
Date of Posting: 22 June 2015
Posted By: Kathy Lyle
CPA, Chagrin Falls, OH
Jeff: I received the watch yesterday as you promised. The watch looks virtually new...truly a remarkable amount of detail has gone into this significant repair and cleaning. It is working flawlessly. I'm very impressed with the results and the quality of communication throughout the transaction. It is a pleasure to do business with a master craftsman and an honest broker -and we'll do so again.
Kind regards, Don Murray
Date of Posting: 03 June 2015
Posted By: Donald W. Murray
Blackmon Murray LLC - Managing Member, Nashville, TN
While playing professional football in New York, I developed quite a list of quality professionals. Many of those relations I maintain to date.
Upon relocating to Florida and being a "nut" for fine watches, I sought high and low to find a great watchman, to service my collection of Rolex and other fine watches.
While grocery shopping one day, I bump into a gentleman who sort of recognized me from my days as a "NY Giant"; he said "hey, aren't you #70" and I chuckled and replied I used to be that guy now I'm just Leonard.
Smiling; we exchanged some information. Over a 10 minute chat he began to tell me about his watch business and the services he offered. As it turned out it was probably the best 10 minute sales job turned success ever, for him and for me. Now I have what I consider to be the best watchmaker looking after all my fine watches, and he has me telling the world how great he is at what he does.
Jeffrey and his staff have serviced jewelry and watches for my family for 15 years now. He has become known as one of South Florida’s finest jewelers and watch enthusiasts. And with his new website, he is making his services available around the country.
My family and I love his work, swear by the service, and trust him implicitly with my prized possessions.
Thank you Rolex Doctor and your staff for all you do for The Marshall's!
Leonard A Marshall
New York Giants
3 time All NFL
3 time All Pro
NFL Defensive Lineman of the Year 1985-1986
Two Time Super Bowl Champion 1986-1990
Louisiana Sports Hall of Fame 2008
NFL Y2K Hall of Fame Nominee